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Complaint Procedure

image_complaintThe following section describes Programs for Parent's procedures regarding complaints: 

When there is a complaint about a family child care provider, the call is transferred to the Family Child Care Department for immediate response.

If the complaint is about a child care center, summer program or after-care program, the caller is instructed to call the Office of Licensing at 609.987.2027, Monday thru Friday, 9 AM to 5 PM.

If the complaint is regarding Child Care Resource and Referral Agency (CCR&R) staff, the caller is instructed to call the CCR&R Supervisor at 973.744.4050.

If the complaint is regarding Voucher Operations, including New Jersey Cares for Kids (NJCK), Work First New Jersey (WFNJ) and Kinship staff, the caller is instructed to call the Voucher Operations Supervisor at 973.297.1114.

If the complaint is regarding the Child Care Health Consultants, the caller is instructed to call 973.744.4050.

For all complaints indicating child abuse and neglect, the caller is instructed to call the CHILD ABUSE HOTLINE at 877.NJ.Abuse (877.652.2873). If the caller is unwilling to call the hotline, the caller will be informed that it is the counselor's responsibility to take the information given to them and call the hotline to inform the investigators about possible abuse and/or neglect.

Complaints regarding our Child Care Resource & Referral Department are recorded by the department supervisor on an intake form and filled in a complaint log. This log contains both provider complaints as well as staff complaints. Staff complaints are handled by the supervisor, who in turn makes a recommendation to the HR supervisor. This information is included in the complaint intake form. The outcome may include, but not be limited to additional training, disciplinary time off and/or termination of employment. 

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